https://www.edinburghschristmas.com/pages/access

Please find information for the accessibility of all our sites below. If you have any further queries regarding accessibility, please call us directly on 0131 510 0395, Monday to Friday from 10am to 6pm or email access@underbelly.co.uk.

We have tried to make the walkways of Edinburgh’s Christmas as even as possible with ramps to stalls where we can. However, please note that due to the temporary nature of the site, ramps may occasionally be steeper than 1:12.

There is no ride-wide policy for the suitability of the rides for those with disabilities. This is due to variant conditions – e.g. unfavourable weather, the type of ride – and the nature of the disability, as some rides will require more support than others. The individual ride operator on the day will determine whether the ride is suitable, for safety reasons, and how they will grant admission.

If you are coming to see a show or visit an attraction at an Underbelly venue, you may be eligible for a complimentary seat for your personal assistant or carer, please contact access@underbelly.co.uk to learn more, or fill out this form to register yourself on our access list. For more information on accessibility and to book tickets, please contact the box office on 0131 510 0395 or access@underbelly.co.uk.

East Princes Street Gardens

East Princes Street Gardens is fully accessible from both Princes Street and Waverley Bridge. An accessible toilet is provided by Edinburgh City Council at the Mound precinct – please contact a member of Edinburgh’s Christmas staff for the key. There is a Changing Places Toilet located in The Booking Office Pub on Waverley Bridge.

There are pods in the Big Wheel designed to accommodate wheelchairs.

Pay and display parking for East Princes Street Gardens is available on Frederick Street, George Street, Hanover Street and Waterloo Place. This is free for Blue Badge holders with no time limit. Full details and locations of street Blue Badge parking bays can be found on the City of Edinburgh Council website at http://www.edinburgh.gov.uk.

Sensory Backpacks are available to pick up from the main ticket office and the ticket offices in Southside and at the Scott Monument. The backpacks come in two sizes, one for adults and one for children. Each one contains a fidget toy, earplugs, water bottle, stress reliever, ear defenders and a list of relaxed performances at the Fringe. These items are designed to help users relax and overcome stressful or intense situations. Look for the Sensory Backpack logo on the ticket office to collect and return the backpacks.

Santa Land in West Princes Street Gardens

Santa Land is fully accessible following the ramped path from Princes Street and via King Stables Road. An accessible toilet is provided by Edinburgh City Council beside the playground in West Princes Street Gardens  – please contact a member of Edinburgh’s Christmas staff for the key.

Wheelchairs are welcome in the Christmas Tree Maze. For patrons with other accessibility requirements, we recommend making yourself known to a member of Edinburgh’s Christmas staff who will be happy to assist you.

Pay and display parking for Santa Land is available on Frederick Street, George Street, Hanover Street and Kings Stable Road. This is free for Blue Badge holders with no time limit. Full details and locations of street Blue Badge parking bays can be found on the City of Edinburgh Council website at http://www.edinburgh.gov.uk.

George Street

George Street is fully accessible from the pavement level. An accessible toilet is provided by Edinburgh City Council at the west end of George St opposite Charlotte Square – please contact a member of Edinburgh’s Christmas staff for the key.

We have tried to make the walkways of Edinburgh’s Christmas as even as possible with ramps to stalls where we can, however, please note that due to the temporary nature of the site, ramps may occasionally be steeper than 1:12.

Wheelchairs are welcome on the Ice Rink.

There is no ride-wide policy for the suitability of the rides for those with disabilities. This is due to variant conditions – e.g. unfavourable weather, the type of ride – and the nature of the disability, as some rides will require more support than others. The individual ride operator on the day will determine whether the ride is suitable, for safety reasons, and how they will grant admission.

Pay and display parking for George St is available on Frederick Street, George Street, Hanover Street and Charlotte Square. This is free for Blue Badge holders with no time limit. Full details and locations of street Blue Badge parking bays can be found on the City of Edinburgh Council website at http://www.edinburgh.gov.uk.

If you have any further queries regarding accessibility to George St, please call us directly on 0131 510 0395, Monday to Friday from 10am to 6pm.

We would advise patrons with access requirements to allow extra time to get to George Street and speak to a member of staff upon arrival, who will try to help you with any further requirements you may have. For more information on accessibility and to book tickets, please contact the box office on 0131 510 0395 or email access@underbelly.co.uk